Whether you are moving across the street or across town, our company wants to be with you every step of the way! Our professional experienced team is available to help you go over any details to help you with the stressful transition. Please feel free to ask any questions and/or make any suggestions, we are always happy to help!

Us Direct Movers is a moving company, which offers wide moving services.  The following terms and conditions will aid us in facilitating a successful moving process.

Pricing: We understand that moving is a stressful time, so for your convenience we have the option for hourly rate and also flat rate for you to choose. Packing supplies do not include in the hourly rate, but can be included on the flat rate upon your request. The Flat rate package can be determined visually (way of free survey by a foreman) or by phone. This will produce the moving quote that will be given to you prior to booking your move with our company.

Multiple Locations: At your direction, we can pick up or drop off anything anywhere. Additional charges may apply.

Dumping: Our Company does do dumping. We can assist you to drop the item you wish to dispose off at a destination you desire. Additional charges may apply.

Tips: Your generosity is more than welcome and is very appreciated for the hard work that our moving team provides. Although it is customary to tip the movers, you are not required to do so.

Damage Claims: Damages rarely occur because of the extreme cautiousness the movers use when moving, but we are human and mistakes do happen. Our policy for damages that occurs varies on the value and type of damage. All shipments are covered under basic valuation policies. Additional coverage is available prior to pick up. The Company shall be liable for damage to items which are “Dropped” by the Workers during the use service. No other damage claims will be awarded and or processed. Items, Objects and or Appliances which are damaged will have a “Replacement and or Repair” value of $0.60 (cents) per/pound. Time limit for file claim is two days after the delivery. No claim will be processed exceeding the time limit. Please also note that we do not insure Ikea products or compress wood or items of a similar make (please note this when booking).

Loss: We are not responsible for any missing items after the movers have left your premises. You are responsible to inspect your items and make sure all your belongings are accounted for prior to the mover’s departure your premises.

Arrival time: Please not that all times given are estimated times (time slots) of arrival and may vary between 2-3 hours. Your patience in this regard is highly appreciated.

Rescheduling/Cancellations Policy:

By Customers: We understand that changes such as scheduling for unanticipated events may occur frequently, that is why we do no charge any fees if you reschedule or cancel within 72 hours(please note that short notice will result in the loss of your deposit). If you cancel or postpone on the schedule date, we may make a charge to cover our expenses and/or loss. Although, we do not charge a fee for such actions, we do request that you do notify us immediately if such changes do occur. Your cooperation is highly appreciated.

By Movers: In the event that there is an irresolvable dispute, our company reserves the right to refuse our services and will not be responsible or liable for any penalty or hardships you may encounter.

The movers also have the right to request for your move to be rescheduled to an alternate date and time we have available, in the occasion that an unforeseen urgent situation or emergency occurrence occurs and our company will not be responsible or liable for any penalty or hardships you may encounter.

Payments Method: Unfortunately we do not accept checks.  For your convenience there are several means of payment available: Cash, Visa or MasterCard, and Cashier’s checks. Be advised that on some forms of payment a convenience fee may be applied. All invoices must be settled prior to unloading.

Packing: We offer full packing services, highly recommended for the protection of your belongings.  Please ask your consultant for more information. Self packing is also an option; we offer moving kits available online for purchase.

Storage: Rates are calculate buy Size of goods. Long term or short term storage is available. Payments are due monthly and storage payment which not received on time will be charged late fee for $35. Payment of storage charges, including removal charges must be paid before the goods may be taken out of storage.

Additional Services: Along with the necessary moving equipment, the movers also carry tons of moving blankets, moving shrink wrap, and tools inside their trucks at all time. If you would like to request that the movers wrap everything for you, you must notify our company prior to your move; this particular additional service may also include an additional cost. Pianos and heavy items will apply additional fees.

A surcharge may apply for stairs per flight, elevator and long carry; unless otherwise arranged at time of booking.

No alcoholic beverages are to be served / handed to our staff.

The customer must always be present during the moving stages:

It is essential that the condition of your goods are identified and verbally agreed upon by yourself and movers staff before they are loaded into the truck. It is agreed therefore that where you or your representatives leave, for any amount of time, then the conditions of this guarantee will become void.

Payment withheld:

This guarantee shall not apply where any or all of the payment due to us from you is withheld or not paid by clear funds. You may not withhold any payment because of any claim you may wish to make against us.

Payment terms: Visa or Master Card cardholder must be present on the move, and name must be on the moving contract.

Goods held in Lieu of payment: We reserve the right to seize, hold where payment is not forthcoming. We have a legal right to withhold or ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment, you will be liable to pay all storage charges and other costs incurred by withholding your goods and these terms and conditions will continue to apply.

Inventory listed items: All items that require transportation must be indicated on your inventory list.

Customer responsibility for all items loaded to be written in the inventory list. Claim for items not on the inventory list will not be process. Please ensure that all the items listed on your inventory list are loaded by our team prior to the departure of the vehicle as Us Direct Movers will not return for forgotten items.

Please inspect the vehicle subsequent to the unloading for goods which might have stayed behind.

Excluded Items: The following items are specifically excluded from this contract and if they are moved by us we do not accept any responsibility for loss or damage:

  • Jewelry, watches, precious stones, money, stamps, coins or goods or collections of a similar kind.
  • Potentially dangerous, damaging or explosive items.
  • Goods likely to encourage vermin or other pests or to cause infestations.
  • Refrigerated or frozen food or drink.
  • Any animals including pets, birds or fish.